Privacy Policy
Last updated 13 October 2026
What Oxumi collects, why, and who else sees it. We collect what the product needs to run your calls, we do not sell it, and we do not keep call recordings.
1. Who we are
Oxumi is operated by company legal name, registered address. For anything in this policy, contact privacy contact email.
2. What we collect
Account details. Your name, email address, company name if you give one, the time you accepted these policies, and your password, which is stored only as a salted hash that cannot be read back.
What you build. Your projects, agents and call flows, including the wording and settings you give them.
Call records. For each call: the details you supplied for it, the transcript, the answers the agent collected, the outcome, and timing measurements. Call audio is streamed to our speech provider to be transcribed and spoken; Oxumi does not keep recordings.
Technical data. A session cookie that keeps you signed in, and your IP address at sign-in, used briefly to limit repeated failed attempts.
3. How we use it
- To provide the service: run your calls and show you the results.
- To keep accounts secure and prevent abuse.
- To send essential messages, such as a password reset link.
- To fix problems and understand how the product performs.
4. People your agents call
When you use Oxumi to call someone, you decide why and how their information is used, and we process it on your behalf and on your instructions. You are responsible for telling those people how you handle their data and for having a lawful reason to call them. If someone you called contacts us directly, we will refer them to you.
7. How long we keep it
Account and project data is kept while your account is open. Deleting a project removes its agents and call records. When an account is closed we delete its data within retention period, apart from anything the law requires us to keep.
8. Security
Passwords and session tokens are stored only as hashes. Each account can reach only its own projects, agents and calls. No system is perfectly secure, so please use a strong, unique password and tell us if you suspect unauthorised access.
9. Your choices and rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete your account. Depending on where you live you may have further rights under data-protection law, including the right to complain to a regulator. Write to privacy contact email and we will respond within response period.
10. Changes to this policy
If we change how we handle personal data, we will update this page and its date, and tell you about significant changes before they take effect.