Fleets

Know where every truck is without phoning the driver.

An agent rings each driver on a trip, asks where they are and when they will arrive, and gives dispatch one table instead of a morning of phone calls.

The problem

Dispatch spends the day asking one question.

  1. 01

    One answer per call

    Each status check is ringing, waiting and small talk, all for a single line in a sheet.

  2. 02

    Delays surface late

    A tyre change at noon reaches the customer in the evening, when the truck was already due.

  3. 03

    Every driver reports differently

    "Almost there" is not an ETA.

The call · Driver status check

A driver running late.

Hear this call in
More coming
  1. AgentHello, this is dispatch. Where have you reached?
  2. CallerI'm near the Vadodara toll.
  3. AgentOkay. Will you arrive on time, or are you running late?
  4. CallerLate. I had to change a tyre.
  5. AgentNo problem. What time will you reach now?
  6. CallerBy 9:40 tonight.
ExampleAn illustrative exchange, not a recording.

What comes back

Four fields per trip.

Each answer is checked against its field before it is kept.

After the call aboveExample
Current location
Near Vadodara toll
On time or delayed
Delayed
Revised ETA
9:40 pm
Issues
Tyre change

How you'd set it up

A short flow, by design.

Step names are illustrative. You draw and name your own.

  1. say
    greeting

    Says it is dispatch calling, in the driver's language.

  2. ask
    location

    Where the truck is now, as the driver describes it.

  3. ask
    status

    On time or delayed. One of the two is required.

  4. branch
    if delayed

    Only a delayed trip gets the next two questions.

  5. ask
    revised_eta

    A clock time. "In a while" is asked again.

  6. ask
    issues

    What went wrong, in the driver's words.

What to watch for

The driver is on the road.

  • Keep it brief

    Three or four questions, and let the driver say "call later". No status update is worth a distraction at the wheel.

  • Location is what the driver says

    It is a spoken answer, not GPS. Use it beside your tracking, not instead of it.

  • Highway noise

    Loud lines are harder to transcribe. Read the transcripts of your first calls before you rely on the fields.

This is an early build. Run the flow against your own team before a real caller hears it.

Hear it for yourself.

Draw a flow. Play the caller. Watch the answers fill in.

Get started